Nem kaptam meg az Ebay-ről rendelt terméket és az eladó válaszát nem értem. Ilyenkor mit kell csinálnom?

Google fordítóval lefordítottam, de sajnos nem sokat sikerült kibogarásznom belőle. Ezt a levelet kaptam tőlük:

"Sorry for the troubles. There is no tracking number if item price is under US$50. It might be delay during the transportation. There are two ways to solve the problem: 1) We FULL REFUND you with NO EXCUSE; 2) We send REPLACEMENT to you，it will take about 15-20 days. Which one do you prefer to? If you choose resend, pls kindly close the case first, it really does very bad effect on our store. Then inform us via eBay message after closed, we will arrange the reshipment for you asap. Appreciate for your understanding and waiting for your soon news to follow up. Best regards, "

If you're satisfied with this solution, you can let the seller know by sending a message in the Resolution Center. If you don't want to accept this offer, we encourage you to send the seller a message with solution that you'd be happy with.

You can also view the details of this request in the Resolution Center."

Kérem, aki ért az Ebay-hez és/vagy angolul, segítsen. Köszönöm!