Ez mit jelent, ebay-es szöveg és a gugli fordító értelmetlenséget adott ki?

Rossz cuccot küldött a srác és ezt a választ kaptam

Thank you for your letter. i am sorry that you are not satisfied with the item you have received, our product is the same with its picture on our eBay page, if you received the wrong item,could you please take a photo of it and send the picture to me,then i can take the picture as a proof to warn my worker, hope them will be more careful next time.is it okay?hope to get your help.and we are honest seller, we would not let you have any losses,we will refund to you or resend a new one to you after received your picture.thanks again.